Terms & Conditions

Definitions

In these Terms & Conditions, the following terms have the meanings set out below unless the context requires otherwise:

Eligibility

Access to and use of the fio777 Platform is subject to the following eligibility requirements, which you must satisfy at all times:

1. Age: You must be at least 21 years of age to register an Account or place any Bet on fio777. This age restriction is strictly enforced. If we discover that you are or were under 21 at the time of registration, your Account will be suspended immediately, all Bets placed will be voided, and any funds held in your Account will be returned to you after deduction of any Bonus Funds received.
2. Jurisdiction: You confirm that you are not a resident of, and are not accessing fio777 from, any Prohibited Jurisdiction. Access from Prohibited Jurisdictions is strictly forbidden. We reserve the right to block access from any jurisdiction at our sole discretion.
3. Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to you. You must not be subject to any court order, guardianship, or other legal restriction that would prevent you from entering into contracts.
4. Single Account: You are permitted to hold only one (1) Account on fio777. Duplicate accounts are prohibited. If you have forgotten your login credentials, contact our support team to recover your existing Account.
5. Not a Company or Commercial Entity: You must be an individual natural person. Corporations, trusts, partnerships, and other legal entities may not register Accounts on fio777.

Account Registration

To access the full range of services on fio777, you must complete the Account registration process. When registering, you agree to:

1. Provide accurate, current, and complete information as prompted during the registration form, including your full legal name, date of birth, email address, and preferred payment method.
2. Maintain the accuracy of the information provided and update your Account details promptly if any information changes.
3. Choose a strong, unique password for your Account and keep it confidential. You must not share your login credentials with any third party. fio777 will never ask you for your password via email or live chat.
4. Notify fio777 immediately if you suspect that your Account has been accessed without authorisation, by contacting our support team at the email address listed in Clause 15.
5. Accept that you are solely responsible for all activity conducted through your Account, whether authorised by you or not, subject to any negligence on the part of fio777.

fio777 reserves the right to decline any registration application at our sole discretion, without obligation to provide reasons.

Identity Verification (KYC)

fio777 operates under a strict Know Your Customer (KYC) policy. Before processing any withdrawal, and at any time we consider necessary, we may require you to submit identity verification documents, including:

1. A valid government-issued photo identification document (e.g., Indonesian National Identity Card / KTP, passport, or driver's licence);
2. Proof of address issued within the past three months (e.g., bank statement, utility bill, or official government letter);
3. Verification of any payment method used to deposit funds into your Account (e.g., a photograph of the bank card or a screenshot of the e-wallet account showing your name);
4. Any additional documentation that fio777 or its compliance partners deem necessary to meet anti-money-laundering (AML) or counter-terrorism-financing (CTF) obligations.

Documents must be legible and must clearly show the information requested. fio777 targets a maximum review turnaround of 30 minutes during business hours (08:00–22:00 WIB), though complex cases may require additional time. Withdrawals will be held pending KYC completion. Failure to provide satisfactory documentation within 30 days of a request may result in Account suspension.

Deposits & Withdrawals

5.1 Deposits. fio777 accepts deposits via the following payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, and ShopeePay. Minimum deposit amounts vary by payment method and are displayed on the deposit page of your Account. Deposits must be funded from a payment account registered in your own name — third-party deposits are strictly prohibited. fio777 reserves the right to reverse any deposit identified as originating from an unverified or third-party source.

5.2 Withdrawals. Withdrawal requests are processed to the same payment method used for the most recent deposit, where technically possible. You must complete KYC verification before your first withdrawal can be processed. fio777 targets the following processing times:

• E-wallets (OVO, DANA, GoPay, ShopeePay): under 5 minutes under normal conditions;
• BCA, BRI, BNI, Mandiri via BI-FAST: under 15 minutes under normal conditions;
• CIMB Niaga, OCBC NISP, Bank Danamon: under 30 minutes under normal conditions.

Processing times are targets, not guarantees. Withdrawal requests above Rp 50.000.000 or first-time withdrawals may require additional security checks and may take up to 24 hours. fio777 does not charge withdrawal fees; your bank or e-wallet provider may apply their own charges which are outside our control.

5.3 Currency. All Account balances, deposits, and withdrawals are denominated in Indonesian Rupiah (IDR / Rp). fio777 does not accept cryptocurrency deposits or withdrawals at this time.

5.4 Suspicious Transactions. fio777 maintains the right to delay, investigate, or decline any deposit or withdrawal transaction that we suspect may be connected to fraud, money laundering, or any other prohibited activity. We may report such transactions to the relevant authorities without prior notice to you.

Bonuses & Promotions

fio777 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, in addition to any promotion-specific terms communicated at the time of the offer:

1. Wagering Requirements: Bonus Funds credited to your Account are subject to a minimum wagering requirement before they may be converted to withdrawable cash. The applicable wagering multiplier (e.g., 10x, 20x, 30x) will be clearly stated for each promotion. Wagering requirements must be met within the validity period of the bonus.
2. Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live casino games may contribute a lower percentage (commonly 10%–20%). Specific contribution rates are stated in each promotion's terms.
3. Maximum Bet Restriction: While clearing a bonus, the maximum single-bet or single-spin value is Rp 50.000 per round unless the promotion terms specify otherwise. Bets placed above this threshold during active bonus play may result in the bonus and associated winnings being forfeited.
4. One Bonus Per Player: Unless expressly stated, promotions are limited to one per player, household, device, IP address, and payment method. fio777 reserves the right to withdraw bonuses from Accounts it believes have been used to abuse promotional offers.
5. Validity Period: Bonuses that are not used within their specified validity period will expire and be removed from your Account without compensation.
6. fio777's Discretion: fio777 reserves the right to modify, suspend, or withdraw any promotional offer at any time. Changes will be communicated on the Platform.

Betting & Gaming Rules

7.1 Sports Betting. All sports bets are subject to the specific market rules applicable to the relevant sport and competition. fio777 reserves the right to void bets in the event of a pricing error, data feed failure, or where an event is cancelled, abandoned, or determined to have been the subject of match manipulation. Bandar bola (football bookmaking) markets and mix parlay (multi-leg accumulator) bets are subject to their own specific result rules, which are available on the Platform.

7.2 Live Casino. Live casino games are operated by third-party providers including Evolution Gaming and Pragmatic Play. Their game rules govern the outcome of all live dealer games. In the event of a technical failure during a live game session, the affected round will be voided and any stake placed will be returned to your Account balance.

7.3 Togel Lottery. Togel (Indonesia's traditional numbers lottery) results are determined by official draw outcomes from the relevant international lottery pools (Singapore, Hong Kong, Sydney, Macau). fio777 is not responsible for errors in third-party draw results but will act promptly to address any discrepancies brought to our attention.

7.4 Bet Acceptance. All bets are subject to acceptance by fio777. We reserve the right to refuse or limit any bet at our sole discretion, including but not limited to where we suspect a pricing error or identify unusual betting patterns.

7.5 Final Decisions. fio777's decision on all betting and gaming disputes shall be final, subject to the right to refer unresolved complaints through the process described in Clause 15.

Prohibited Conduct

The following conduct is strictly prohibited on fio777 and may result in immediate Account suspension, forfeiture of funds, and referral to law enforcement:

1. Using the Platform if you are under 21 years of age or accessing from a Prohibited Jurisdiction;
2. Providing false, misleading, or fraudulent information during registration or KYC verification;
3. Depositing funds derived from illegal activity, including but not limited to fraud, theft, money laundering, or corruption;
4. Using any software, robot, spider, scraper, or automated tool to access or interact with the Platform;
5. Exploiting software errors, glitches, or technical vulnerabilities to gain an unfair advantage;
6. Engaging in collusion with other players to manipulate the outcome of any game or sporting event;
7. Operating more than one Account, or operating an Account on behalf of another person;
8. Attempting to reverse-engineer, decompile, or otherwise interfere with the Platform's underlying software or infrastructure;
9. Engaging in any form of harassment, abuse, or threatening behaviour toward fio777 staff or other users.

Intellectual Property

All content on the fio777 Platform — including but not limited to software, design, text, graphics, logos, icons, and data compilations — is the intellectual property of fio777 or its licensed third-party providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms.

You must not copy, reproduce, republish, distribute, modify, or create derivative works from any content on the Platform without our prior written consent. The fio777 brand name, logo, and associated trademarks may not be used in any context without express written authorisation.

Privacy

Your use of fio777 is subject to our Privacy Policy, which is incorporated into these Terms & Conditions by reference. The Privacy Policy explains how we collect, use, store, and protect your personal data. By registering on fio777, you consent to the processing of your personal information as described in the Privacy Policy.

fio777 will never sell your personal data to third parties. Data shared with payment processors and KYC verification partners is subject to those parties' own privacy policies and is transferred under appropriate data-processing agreements.

Limitation of Liability

To the maximum extent permitted by applicable law, fio777 and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Platform, including but not limited to:

1. Loss of profits, winnings, or anticipated savings;
2. Loss of data or corruption of data;
3. Business interruption arising from Platform downtime, maintenance, or technical failure;
4. Losses arising from reliance on inaccurate odds, statistics, or third-party data displayed on the Platform.

Our total aggregate liability to you for any claim arising out of or related to these Terms shall not exceed the total amount deposited into your fio777 Account in the 12-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot lawfully be excluded.

Suspension & Termination

fio777 may suspend or terminate your Account at any time, with or without prior notice, where we reasonably believe that:

1. You have breached any provision of these Terms & Conditions;
2. Your Account has been accessed without authorisation or is at risk of fraud;
3. You have provided false information during registration or KYC;
4. Regulatory, legal, or compliance requirements necessitate the suspension or closure of your Account;
5. You have requested self-exclusion via our Responsible Gaming tools.

Where an Account is terminated for breach of these Terms, fio777 reserves the right to withhold any balance attributable to fraudulent or rule-violating activity. Any balance not subject to forfeiture will be returned to you via your registered payment method within 30 days of account closure.

You may close your Account at any time by contacting our support team. Closure requests will be processed within 5 business days.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which fio777 is registered and licensed to operate internationally. Any disputes arising out of or in connection with these Terms that cannot be resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

Nothing in this clause is intended to deprive you of mandatory consumer protection rights to which you may be entitled under the laws of Indonesia, to the extent applicable.

Amendments

fio777 reserves the right to amend these Terms & Conditions at any time. Material amendments will be notified to registered users via email and/or a prominent notice on the Platform at least 7 days before taking effect. Minor amendments (including corrections of typographical errors, clarifications, or additions that do not materially affect your rights) may take effect immediately.

Your continued use of the Platform after any amendment comes into effect constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using fio777 and may request Account closure as described in Clause 12.

The current effective version of these Terms is always available at https://fio777.cam/terms-conditions. The "Effective Date" shown at the top of this page indicates when the current version was last updated.

Contact

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need to notify us of any matter related to your Account, please contact the fio777 support team through the following channel:

fio777 is committed to resolving all complaints fairly and promptly. If your complaint is not resolved to your satisfaction through our internal process, we will provide information on any applicable external escalation options.